General/Consumer FAQ
Why should I use Alubri instead of traditional vaginal care products?
Alubri is developed by women experts in gynecology and cosmetic science to deliver clinically proven hydration that supports the vaginal microbiome. Every formula is clean — no hormones, no fragrance, no harsh ingredients — and made with skincare-grade actives for real efficacy and luxurious texture.
What makes Alubri’s formulas different?
Our products are powered by science and inspired by skincare. We use luxury skincare ingredients because they deliver proven results and feel beautiful on your skin. Think: clinically proven performance, sensorial comfort, and textures you’ll actually want to use. With no disruptive ingredients.
What does “microbiome-balancing” mean?
Your vaginal microbiome is a living ecosystem of bacteria that helps keep pH, moisture levels, and overall vaginal health in balance. When that balance shifts, it can lead to dryness, irritation, or conditions like BV and UTIs. Alubri’s proprietary Activated Oil Complex helps restore harmony by supporting the growth of beneficial bacteria (Lactobacillus) and reducing harmful ones (Gardnerella vaginalis) - promoting lasting comfort and hydration.
Are Alubri products safe for sensitive skin?
Absolutely. Every Alubri formula is safe for sensitive skin as well as hypoallergenic, fragrance-free, hormone-free, dermatologist and gynecologist tested.
Can I use these products with HRT or other treatments?
Yes. Alubri products are intentionally non-hormonal and designed to work in harmony with your body and prescribed regimens. They can be a great adjunct to your systemic estrogen therapy if you are still having some vaginal symptoms, as well as used in addition to your vaginal estrogen products.
When can I expect to see/feel results?
Many women reported immediate relief. Studies show significant improvement of symptoms with continued use.
Is vaginal dryness just a part of menopause?
Dryness isn’t destiny. It’s a physiological change that occurs due to decreasing levels of estrogen in the hormonally responsive tissue in the vagina and the vulva. This deserves attention and effective solutions. Alubri products are clinically proven. Use Vaginal Moisturizing Gel twice weekly to treat internal dryness, and Vulva Balm daily to maintain external moisture for 360° comfort.
Does everyone going through menopause experience vaginal dryness?
Not everyone, but it’s extremely common. As estrogen levels drop during perimenopause and menopause, vaginal tissue naturally becomes thinner, drier, and less elastic. Some women barely notice it; others experience significant discomfort. Either way, dryness isn’t something you have to accept. Alubri products are designed to help restore hydration, elasticity, and comfort so you can feel like yourself again.
How is Alubri different from other menopausal brands?
Alubri isn’t a menopause brand. We’re vaginal health experts. While many women discover us during menopause, our focus is on supporting vaginal wellness at every stage of life. Our products help relieve symptoms like dryness and discomfort without hormones or unnecessary additives — everything you need, nothing you don’t. We celebrate the growing menopause conversation, but our mission is different: to provide science-backed care that supports women through change, not capitalizes on it.
How does menopause affect the vaginal microbiome?
Hormonal shifts can disrupt the microbiome’s balance, reducing healthy Lactobacillus and allowing less-friendly bacteria (like Gardnerella vaginalis) to grow. Alubri’s Activated Oil Complex helps rebalance that ecosystem, increasing the good bacteria that maintain a healthy vaginal environment.
What vaginal health problems are linked to Gardnerella vaginalis?
Gardnerella vaginalis is one of the bacteria associated with bacterial vaginosis (BV), a common condition that can cause odor, irritation, or discharge. A healthy vaginal microbiome is dominated by Lactobacillus — the “good” bacteria that keep Gardnerella and other harmful microbes in check. In clinical studies, Alubri’s formulations were shown to support a balanced microbiome, helping increase Lactobacillus and reduce Gardnerella levels promoting a healthier, more comfortable environment.
What happens to the vagina during menopause?
As estrogen levels drop, the vaginal walls can become thinner, drier, and less elastic. The microbiome also shifts, making dryness, irritation, and discomfort more common. These changes are natural, but they don’t have to be permanent. Alubri products are designed to restore hydration, comfort, and balance so you can thrive through every stage of change.
Is vaginal dryness reversible?
Yes. With consistent care and proper hydration, vaginal tissue can regain elasticity and comfort. Alubri’s formulas support this process by mimicking the body’s natural moisture and strengthening the skin barrier for lasting relief.
Are these products only for menopausal women?
Not at all. While many women discover Alubri during menopause, dryness and irritation can happen at any age — from postpartum changes to certain medications or active lifestyles.
Why does vaginal health matter beyond comfort?
Vaginal health is a vital part of women’s overall wellness. When the microbiome is balanced, it supports confidence, intimacy, comfort, and helps protect against irritation and micro-injury.
Are your products cruelty-free?
We never test on animals.
How do I use the applicator for the Vaginal Moisturizing Gel?
Attach the single-use applicator to the tube, squeeze to fill with 3 grams of gel, then insert and release. Remove and discard the applicator, and lie flat for about 10 minutes to allow full absorption. Use twice weekly or as needed.
I’m noticing increased discharge after using the Vaginal Moisturizing Gel. Is that normal?
It's normal to notice a slight increase in discharge when you first begin using our Vaginal Moisturizing Gel as the gel promotes regeneration and repair of the vaginal cells. This will decrease within a few uses, leaving the renewed vaginal tissue more hydrated, comfortable and healthy.
Are Alubri products condom-safe?
Alubri products have not been tested for compatibility with condoms.
What causes vaginal itching/irritation?
Common causes include dryness, friction, harsh products, or microbiome imbalance. When the skin barrier is disrupted, sensitivity increases. Itching and irritation can also be a sign of infection, so if this is persistent despite using a moisturizer, please see your health care provider for an evaluation.
Why does Alubri Calming Cream contain 0.25% hydrocortisone?
It’s the ideal strength for fast, soothing relief that’s still gentle on sensitive skin. Combined with hydrating ingredients, it calms irritation while nourishing and protecting.
HEALTH CARE PROFESSIONAL FAQ
Why should I recommend Alubri to my patients?
Our products are clinically tested, microbiome-balancing, and gynecologist + dermatologist developed, providing a science-backed option you can confidently recommend. For more information on our clinical testing, reference our findings here. We’re solving two major issues at one accessible price point: delivering a high-performance vaginal moisturizer and promoting a lactobacillus-dominant microbiome- the optimal environment for vaginal health.
Are the formulations supported by clinical data?
Yes. Each Alubri product has undergone independent, third-party clinical evaluation demonstrating efficacy with statistically significant improvements in vaginal health and hydration. All formulations are also rigorously safety tested (including dermatologist, gynecologist, and hypoallergenic testing) to ensure they’re safe and suitable for sensitive skin.
Are the products hormone-free?
100%. All Alubri products are hormone-free, fragrance-free, and formulated without glycerin, parabens, or mineral oils making them suitable for women with sensitivities, existing hormone regimens, or contraindications to hormonal therapies.
What role does the Activated Oil Complex play?
Our proprietary Activated Oil Complex blend was developed to optimize vaginal microbiome health, enhancing hydration and strengthening the skin barrier to improve absorption and resilience of intimate skin.
How often should patients use Alubri products?
Usage varies by product. Our Vaginal Moisturizing Gel is typically used twice weekly, while our Vulva Balm is designed for daily hydration. Our Calming Cream and Intimate Serum are formulated to be safe for daily use, so patients can use them as needed.
Can Alubri help treat common dermatological conditions?
Alubri products are not intended to treat or cure dermatological conditions, and they have not been clinically tested for that purpose. That said, our formulas are designed to support the comfort and health of delicate vulvar skin and can be used as a supportive companion alongside prescription treatments.
For conditions such as lichen sclerosus, Alubri Vulva Balm and Calming Cream may be used in combination with doctor prescribed therapies to help moisturize, soothe, and support skin comfort. Many women find that this kind of supportive care can make treatment more tolerable by helping address dryness, irritation, and sensitivity.
As always, any treatment plan for a diagnosed dermatological condition should be discussed with and guided by a qualified healthcare professional. Your vagina deserves expert care, and informed supervision is part of that.
Can pre-menopausal women use this product?
Yes. While Alubri was designed with menopausal women in mind, our products can be used by anyone experiencing vaginal or vulvar dryness, irritation, or looking to support a healthy microbiome.
Pre-menopausal and younger women may benefit from tailored use. The Vaginal Moisturizing Gel can be used at a lower dose or less frequently if dryness is occasional or looking for microbiome normalization. Vulva Balm is a great option before and/or after high-yeast-risk or high-friction situations like workouts, beach days, tight clothing, or long periods of moisture. Intimate Serum is appropriate at any age and can be used whenever extra comfort, hydration, or support during intimate moments is needed.
What clinical testing standards does Alubri follow?
Alubri products are evaluated through IRB approved clinical studies, which are considered the gold standard in clinical testing. An Institutional Review Board ensures that studies are ethical, unbiased, and designed to protect participants while generating meaningful, credible data.
We intentionally test our products on symptomatic women, such as those experiencing vaginal or vulvar dryness, irritation, discomfort, or sensitivity. This matters because testing on women who are actually experiencing symptoms allows us to assess real world performance, not just theoretical benefits.
By focusing on symptomatic users, we can confidently evaluate safety, tolerability, and efficacy, and ensure our products deliver measurable improvements in comfort, hydration, microbiome balance, and overall intimate skin health. In short, we test where it counts, on real women with real needs, so the results actually mean something.
Customer Care FAQ
Where can I buy Alubri products?
Alubri products are available at www.alubri.com and select retailers including Amazon, Walmart.com, Target.com, and Grove.com.
Do you ship internationally?
We currently ship within the U.S. and hope to expand internationally soon.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns. However, if your order arrives damaged, incorrect, or you are not 100% satisfied with your purchase our support team will make it right. Please reach out to info@alubri.com within 30 days of delivery.
How do I contact customer support?
Email us anytime at info@alubri.com. Our team of experts is here to help.
How long will my order take to ship?
Orders typically process within 1–2 business days and arrive in 3–7 business days depending on your location. You will receive a tracking link as soon as your order ships.
Can I update or cancel my order?
Unfortunately once an order is placed we cannot change or cancel it. Please contact info@alubri.com with any order questions and our team will help make it right.
Where is my order?
Please check your shipment confirmation email for a tracking number. If you need assistance, reach out to our team at info@alubri.com.
Do you offer free shipping?
We offer free shipping for orders over $50.
How long will my product last?
It depends on which Alubri product you are using and how often you apply it.
Vaginal Moisturizing Gel
Comes with 8 single use applicators. Most women use it twice weekly, so one box lasts about 4 weeks.
Vulva Balm
With daily use, the 50 g jar usually lasts 4 to 6 weeks. A little goes a long way.
Intimate Serum
Used daily or before intimacy, the 50 ml bottle generally lasts 4 to 6 weeks.
Calming Cream
Used as needed for irritation or post intimacy, the 50 ml tube lasts about 4 to 6 weeks.
How do subscriptions work?
At check-out you can select “subscribe”, select your delivery frequency, and enjoy easy automatic shipments plus subscriber-only benefits.
How do I pause, change, or cancel my subscription?
Simply log into your account and visit the subscriptions section to make any changes. If you need help just reach out to our team at info@alubri.com and we are happy to help you.
What payment methods do you accept?
We accept all major credit cards on Alubri.com.
Is your packaging recyclable?
Check your local recycling guidelines to confirm what is accepted at your curbside or dropoff recycling. In general the paper outside cartons, which are 30% post-consumer recycled content, are usually accepted.
I noticed itching and irritation after trying Alubri Vaginal Moisturizing Gel. Why is this?
Some women experience minor irritation when they first use Vaginal Moisturizing Gel. Vaginal tissue can lose moisture and/or elasticity as hormone levels fluctuate. Left uncared for overtime, the tissue can become inflamed and out of balance. The Vaginal Moisturizing Gel formula contains Lactic Acid which helps support a healthy environment but can have a temporary stinging sensation. The good news is that this irritation should subside as you rebalance the vaginal environment and strengthen the skin barrier.
Can't find what you're looking for?
Email us anytime at info@alubri.com. Our team of experts is here to help.


